Contact

The Sydney Story Factory is open:

Monday to Thursday: 10am – 5pm
Friday – Saturday: Closed
Sunday: 10am – 3pm

Most after-school programs begin at 3.30pm, but check our calendar for the starting times of each class.

The Martian Embassy and Gift Shop is open:
Shop online at any time of the day or night

Monday to Thursday: 10am – 5pm
Saturday & Sunday: 11am – 3pm

For booking workshops and enquiries about upcoming programs, email workshops@sydneystoryfactory.org.au or call (02) 9699 6970.

For all enquiries about becoming a volunteer, email volunteer@sydneystoryfactory.org.au

For any other enquiries, please email info@sydneystoryfactory.org.au or call (02) 9699 6970.

Come on down, we can’t wait to see you there!

 

POLICIES

Sydney Story Factory,

176 Redfern Street,

Redfern NSW 2016, Australia.

Tel 61 2 9699 6970

 

ABN 716 453 215 82

All transactions are processed in AUD

 

Membership cards will be delivered anywhere in the universe for free. We endeavour to send them within one week. If you have not received yours within two weeks of applying for membership, please contact us at info@sydneystoryfactory.org.au. Thank you.

We do not normally give refunds on donations or memberships. If, however, you make a mistake entering your donation or membership we will try to correct this. Please contact us at info@sydneystoryfactory.org.au.

Privacy Policy

The Sydney Story Factory is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, and provide you with our monthly newsletter (if applicable). The Sydney Story Factory uses cookies to allow you to login to your account, maintain a shopping cart and donate or purchase memberships. Cookies sent to your computer from Sydney Story Factory only last while you’re browsing our website. We do not store persistent cookies on your computer.

 

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Sydney Story Factory your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us on info@sydneystoryfactory.org.au.

 

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